These are some of the mostly commonly asked questions about our practice, the care we provide, and the direct primary care model.
No. At this point, we do not have enough providers to cover a call schedule for obstetrics. Most obstetricians schedule their OB patients at the end of the first trimester. So, we will care for pregnant women for the first three months of pregnancy and then refer to an OB/GYN within the provider network covered by each patient's secondary insurance. We also provide hormone support to women throughout their pregnancies as necessary.
Our clinic provides routine annual lab screening as part of a membership, these include: Finger stick blood glucose, Mono spot test, Pregnancy test, Strep (Rapid Screen), and urinalysis. Other labs are available as needed for a low-cost cash price through Quest Diagnositics. X-rays and imaging are ordered as needed. Our members can go to any outside facility that accepts their insurance for labs and imaging if they would like, otherwise, OLHC search to find the lowest cash price for these services.
OLHC dispenses prescription medication from our clinic. (We can not dispense medications prescribed by an outside provider.) If a member prefers to use another pharmacy, we can send their prescription to wherever they choose.
Our provider will write specialist referrals. Member's insurance will generally cover these services under the normal provisions of their insurance plan. However, policies may vary with other insurers. Confirm with your insurer.
Member's insurance will cover their hospitalization. Members will be in the care of a Hospitalist and/or Specialist during hospitalization. However, Our Lady of Hope Clinic physicians will communicate with outside providers and will coordinate outside care when necessary.
OLHC Members may pay their fees monthly, using a credit card or through automatic bank withdrawals. They may also pay for one year of membership with a check or credit card.
Since OLHC non-profit public benefit corporation, with a registered 501(c)(3) tax-exempt status, membership fees are tax-deductible, less services used.
Yes. The care of your loved ones (adult children, their family, your parents) or even someone you don't know can be made possible by your generous sponsorship. Please see the donor letter for more information.
Our members are given direct contact to Dr. Mike at all times. They may reach him via text, email, or by calling his cell phone. All text and email messages are secure and will be directly linked to their Electronic Medical Records.
Our members do carry insurance to cover medical needs outside our clinic, like hospital stays, visits to specialists or specialized tests. Membership at our clinic pairs well with lots of different insurance options.
Some of our members have high-deductible health plans. Having a high-deductible health plan can save patients money on their monthly premium, but unfortunately coming up with the out-of-pocket cost for a visit can be expensive. Many of these patients find it more affordable to receive their primary care at our clinic for a small monthly fee, than it would be to be seen at a traditional clinic because of the large out-of-pocket cost and co-pays that come with their high deductible health plan.
Some of our member patients choose to participate in medical cost sharing programs. Medical cost sharing programs, while not insurance, do allow program participants to share the medical expenses with other participants. This type of medical cost sharing works very well with membership at OLHC, with all your primary care needs taken care of in our clinic for the monthly membership fee and any outside medical needs shared among the medical cost sharing program participants.
Regardless of what insurance plan you select, generally speaking, our clinic saves people money with our low-cost, transparent fee structure.
Our clinic saves people money with our low-cost, transparent fee structure. The monthly fee covers all primary care office visits, annual wellness exams, well-child exams, sports physicals, school physicals, basic office procedures, treatment of acute illness or minor injuries, management of chronic medical conditions and unprecedented access to your doctor by phone, text or email. Our patients will also have access to discounted labs and prescriptions. And because OLHC is a nonprofit organization, your member fees are tax-deductible (less services used.)
Uninsured recipients can schedule appointments in person on a first-come, first-serve basis on Monday, Tuesday, Thursday, and Friday at 9:00 a.m. to schedule a morning appointment, and on Monday, Tuesday, and Thursday at 1:00 p.m. to schedule an afternoon appointment. We ask that our recipient patients arrive at least 10 minutes early (8:50 a.m. or 12:50 p.m.) for the best possible chance of getting on our providers schedule during any given shift. Although we do our best to treat everyone who walks through our doors, please be aware that we occasionally have to ask our recipients to come back at a later time due to high patient-provider demand.
Dr. Kloess does not speak a language other than English. We do have limited access to a medical interpreter telephone line, and we can also have volunteer interpreters, but we encourage non-English speakers to bring an English speaking friend or relative to the appointment if possible.
Please click on the PayPal link on the left lower corner or download the donor letter for more information. Our Lady of Hope Clinic is a non-profit public benefit corporation, 501(c)(3) tax-exempt status. Consult your tax professional for details.
Our Lady of Hope Clinic is located at 6425 Odana Road, Madison, WI 53719 in the Clock Tower Office Complex. Please drive to the back of the complex. Our clinic is located in the building with the clock tower on it.
The hours of operation for Our Lady of Hope Clinic are as follows:
We are available to members 24 hours a day, seven days a week. When the clinic is closed (Wednesday, weekend, evening, and holidays) appointments can be made by special arrangement.
Please contact us for more information.
No. We are a primary medical care clinic only. If you are in need of dental services, please see this attached document.
Are you ready to become a member? Great! We’re excited to have you on board. Just fill out the form to get the ball rolling and we’ll be in touch.
Still want to learn more about direct primary care or our practice? Reach out! We’re happy to chat and answer questions, at no obligation to you.